EverFast Fiber Networks LLC may block connections on other ports that are commonly used to exploit other customers or non-customer computers.
EverFast Fiber Networks LLC may block sites that are used in a malicious manner to infect customers, perform fraud against them and otherwise as needed to protect our network and our customers.
In addition to protecting its own network, EverFast Fiber Networks LLC provides information to its customers to help them protect themselves when they are online on our Support page.
Performance Characteristics
Service Description Policy
When you order EverFast Fiber Networks LLC High-Speed Internet access service, the service we will quote to you is based on the connection speeds that are available at your address. We are continually upgrading our network, but our quoted speed is based on the characteristics of the relevant network facilities at the time you order. We confirm your speed at the time of installation.
The actual speed you experience will vary. During most periods, you can generally expect actual delivered speed ranging from 85% to 100% of the advertised speed purchased. This speed is measured based on the service provided between the outside network interface device and the first equipment where the line connects to. The percentage will vary depending on the amount of bandwidth our network uses in delivering service to you, as well as other factors outside of EverFast Fiber Networks LLC facilities control such as customer location, the quality of the inside wiring within the home, the Web sites accessed by the customer, usage of the network during peak periods of the day and the customer’s equipment within the premise.
Latency is highly variable depending on the network path, other providers in the path, the actual distance to the destination and performance of the end destinations servers. EverFast Fiber Networks LLC High-Speed Internet customers should expect roundtrip latency to most general Internet sites in the range from 50-150ms.
Once service is installed, customers can also determine the throughput of their High-Speed Internet service via EverFast Fiber Networks LLC speed test servers available at http://speedtest.mycci.net/.
This website will provide the throughput and latency results for service provisioned over the EverFast Fiber Networks LLC network. Third party speed test results may be different than the data provided on the EverFast Fiber Networks LLC provided speed test since third party sites may include data for non-EverFast Fiber Networks LLC network facilities.
All EverFast Fiber Networks LLC High-Speed Internet services are provided either by fiber, or digital subscriber line technology. The particular technology for your service will be based upon what is available in your geographic area. EverFast Fiber Networks LLC High-Speed Internet services may be suitable for real-time applications such as VoIP. The suitability for real-time applications depends on the speed purchased, bandwidth required for the application, and time of day usage of the application.
Impact of Specialized Services
EverFast Fiber Networks LLC offers video and/or voice specialized services that are carried over the same connection that provides broadband Internet access service. EverFast Fiber Networks LLC video services do not negatively affect the performance of the broadband Internet access service. Voice services provided to some small businesses, schools, and libraries may utilize broadband Internet access service capacity to which they subscribe that is otherwise available when voice service is not in use. Details regarding this sharing of capacity between voice and broadband Internet access service are disclosed to these customers at the point of sale.
Commercial Terms
Pricing
Customers can learn about the specific pricing and service availability by calling the customer care number printed on their bills. Customers can access EverFast Fiber Networks LLC latest promotional and standard for High-Speed Internet service at www.everfastfiber.com.
EverFast Fiber Networks LLC current High-Speed Internet service offering does not include usage-based fees. For full terms and conditions, view EverFast Fiber Networks LLC’ Internet Terms & Conditions & Acceptable Use Policy.
EverFast Fiber Networks LLC may include an early termination fee in the terms of High-Speed Internet services and promotions offered to customers. The applicability and the extent of an early termination fee may vary depending on the terms of the specific service or promotion purchased by the customer. Customers should reference their High-Speed Internet Subscriber Agreement, promotional advertisements, the terms described in their original order and their order confirmation for details regarding the specific pricing, terms, and the calculation of any early termination fee that may apply to them.
Privacy Policy
Like most companies, we have certain information about our customers and use it to provide our services. We also share it as needed to meet our business goals or fulfill our legal obligations. We protect the information we have about our customers, and we require those we share it with to protect it too. We use information generated on our networks to manage those networks, to plan for future development, and to keep our services running reliably and efficiently. For example, we monitor data to check for viruses, to control spam, to prevent attacks that might disable our services, to ensure that your traffic does not violate our Internet Terms & Conditions & Acceptable Use Policy, and to guard against other inappropriate or illegal activity. This may involve looking at the characteristics of our network traffic, such as traffic volumes, beginning and ending points of transmissions, and the types of applications being used to send traffic across our network. In limited circumstances, we need to look into the content of the data (such as the specific Web sites being visited, files being transmitted, or application being used) for the purposes described above, in circumstances when we are concerned about fraud or harassment, to repair a problem we detect or that a customer contacts us about, or when we are providing the content of broadband traffic to law enforcement which we only do as authorized by law.
Redress Options Policy
If you have any questions or complaints regarding EverFast Fiber Networks LLC High-Speed Internet services and the subjects of this disclosure, you may call the customer care number printed on their bills or send is a message using our Contact Us page.
Please be sure to include the following information:
Subject: Internet Management Disclosure Your Name: optional High Speed Internet Service Address A brief summary of the nature of your concern
EverFast Fiber Networks LLC takes all such questions and complaints seriously. The appropriate EverFast Fiber Networks LLC personnel will review all such submissions and respond in a timely manner.
